Advancing IT’s Crucial Role in Patient Care
Efficient and reliable IT operations are foundational to delivering high-quality patient care. Is your organization making the most of IT?
IT success leads to patient success
Advances in healthcare IT improve patient care by increasing access, boosting efficiency and enhancing diagnostic accuracy.1 Ongoing progress depends on strong fundamentals — reliable data, well-maintained systems and seamless interoperability.
Yet major challenges remain. And the issues are vast: Legacy systems, cybersecurity threats, limited resources and system complexity continue to create barriers. When systems can’t communicate properly or data can’t be trusted, the consequences can ripple throughout an entire organization.
The health of an organization — and its patients — is tied to the health of IT. Here’s how to ensure your environment is prepared for evolving challenges with some preventive care of its own.
Pursue innovations that drive optimization
Many healthcare organizations rely on outdated tools that hinder transformation, leading to increased downtime, interoperability issues and challenges with integrating new technologies. Managed services providers help ease the burden by offering expert support and freeing up teams for more strategic tasks.
of healthcare IT leaders report their data cannot be easily identified and shared between systems2
of healthcare security professionals report upgrading legacy technology to proactively protect their organization3
of organizations across industries say that transformational managed services will be extremely or highly important in two years4
Ensure robust cybersecurity measures
The sensitive nature of patient data makes healthcare organizations prime targets for cyberattacks. Data breaches can result in significant financial penalties, loss of patient trust and non-compliance with regulations like HIPAA.
of healthcare organizations say security and risk management are their top technology focuses this year5
of healthcare security professionals reported that their budgets have increased3
of healthcare organizations report implementing new security tools to stay proactive for evolving threats3
Address resource constraints
Limited IT staff and budget constraints make it difficult to manage and support healthcare infrastructure. Resource limitations can lead to delayed system updates, inadequate support and increased vulnerability to system failures.
61% of healthcare CIOs say staff and skills shortages are their #1 challenge5
57% of physicians say relieving the administrative burden is the greatest opportunity for AI automation in healthcare6
Navigate complex systems
Healthcare IT environments often consist of a mix of various systems and applications that need to work seamlessly together. Managing these diverse systems can be complex and may lead to inefficiencies and an increased risk of errors.
More than 1 in 3 healthcare organizations cite interoperability as a top pain point in their current tech stack7
60% of healthcare organizations are optimizing their tech stacks and prioritizing existing partners to avoid complexity in IT infrastructure7
Discover CDW Healthcare services
CDW’s comprehensive suite of IT support services is designed to improve system reliability and drive operational efficiency. By partnering with our managed services experts, you gain the capabilities you need to pursue strategic objectives while accelerating outcomes and reducing security risks.
Comprehensive technology support. Ensure the reliability and performance of critical systems like electronic health records (EHRs) and medical imaging systems with CDW Technology Support services.
ServiceNow IT Service Management (ITSM) integration. Support more efficient operations and better patient care by refining IT processes.
CDW Modern Workspace Management. Enhance productivity, collaboration and security while locking down access to patient information across devices.
CDW Managed Services and Talent Orchestration. Maintain a robust IT environment while addressing resource constraints.
Sources:
1 E-Health Telecommunication Systems and Networks, “The Impact of Digital Technology on Healthcare Delivery and Patient Outcomes,” June 2024
2 National Health Executive, “How data quality impacts healthcare efficiency and patient outcomes,” November 2024
3 HIMSS, “2024 HIMSS Healthcare Cybersecurity Survey,” February 2025
4 CDW, “Managed Services Lend Expert Support to IT Departments,” 2025
5 Foundry, “State of the CIO Survey 2025,” March 2025
6 American Medical Association, “AMA Augmented Intelligence Research,” February 2025
7 Bain and Company, “Healthcare IT Spending: Innovation, Integration, and AI,” September 2024